Winner of the 2017 CX Innovation Award for his work to co-create the medical imaging clinic of the future, David has 20 years of experience helping many of the world’s most reputable companies work through their “knottiest” brand and business problems – from facilitating agile transformations to integrating customer and market insights into strategic planning and pipeline development to cultivating the leadership capacities and skills to survive and thrive in an era of increasing uncertainty and unprecedented change.
David has worked with many of the world's most beloved, disruptive and significant brands, including Citi, Coke, Converse, Fidelity, JetBlue, Mayo Clinic, Merck and more. He's been on the launch team of three startup companies – one which fizzled, one which flopped, and one which flew and grew beyond his wildest expectations. He serves on the board of a select few early-stage startups and cultural organizations and, when things get really tense, will remind everyone that he is a certified Thai masseuse and that we should all just sit back, breathe mindfully and “jai yen-yen” (cool our hearts).
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April 6 & 7, 2021
The annual HXD conference provides a unique crossroads for a diverse community of creators, practitioners, researchers, and developers, to help accelerate the transformation of our health system. Attracting over 500 visionaries across the health ecosystem, this event is created to drive real world change.Learn More
The Center for Health Experience Design (CHXD) is a community that is designed to foster connection across the health ecosystem. It is only by working together that we can solve the toughest health challenges.Learn More
Join design and business leaders from Insurance, Fintech, Banking and more to discuss how experience design strategies can be applied to drive market solutions that achieve social good and profit alike. 2021 Dates TBA.Learn More
Ethical Guidelines for Designers
The Designer’s Oath is a tool that helps multidisciplinary teams define the ethical guidelines of their engagements. Designers are responsible for creating more than ever before and with this increased influence, we must take a step back and recognize the responsibility we have to those we design for.Learn More